Terms & Conditions

These terms are issued by Totally Balmy and are effective from 1st June 2018. They cover the use of our website – www.totallybalmy.co.nz, as well as any Totally Balmy online properties accessible from this website. Use includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully, and in conjunction with our Privacy Policy.

1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occur. Totally Balmy does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Totally Balmy reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Totally Balmy makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will email you to see whether you’re happy to backorder the item(s) or would prefer us to refund your payment to the account or card it originated from.

An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also email you with confirmation of your order.

We reserve the right to refuse or cancel any orders.

3. Payment options

We currently accept the following payment options:

  • Mastercard & Visa via the Paypal payment gateway
  • Online Banking Transfer

We are sorry, we are unable to accept manual cheque payments.

4. Pricing

All prices listed on www.totallybalmy.co.nz are in New Zealand dollars and are do not include GST. Totally Balmy is not GST registered. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason.

Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order placed from overseas. The customer may be liable to pay these taxes if they purchase a product or products from our site that are exported to an overseas address.

5. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

6. Delivery, Delivery Period and Delivery Charges

We will process your order within 5 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. Please allow up to 3 working days for delivery for standard addresses. Sometimes rural deliveries take an extra day. If you have any concerns over the whereabouts of your parcel, please contact Sharon at info@totallybalmy.co.nz after the 3 day period has elapsed.

Parcels are sent via courier within New Zealand only, we do not ship internationally.

Shipping costs:   All New Zealand – Standard delivery $6

There are extra charges for rural and plastic-free shipping. For these rates please see the FAQ section.

7. Returns and Exchanges

All bath and body products on Totally Balmy’s website are unable to be returned due to sanitary reasons, so please take care to ensure that the product you purchase is suitable for the purpose you intend.

As for other products sold on our website, we offer a refund on faulty items (With missing or broken parts). Please contact Sharon at info@totallybalmy.co.nz with details of the faulty item.

We have made considerable effort to accurately describe the products we sell. However, please be aware that each person’s skin is different, so patch testing is advised. If there is any adverse reaction, please discontinue use of the product.

We accept responsibility for properly packaging and addressing the goods as instructed. If you by any chance receive the wrong product please contact us immediately and we will work to rectify any such issues promptly. In the event of goods delivered damaged, contact us immediately and we will exchange them (if any product remains in stock or to other products available by arrangement) within 5 days.

8. Accessing our service

Other than connecting to the Totally Balmy website by HTTP requests using a web browser, you may not gain access to the Totally Balmy website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on the Totally Balmy website. Furthermore, you agree not to use our site in any inappropriate or unlawful way.

9. Disclaimer

Our website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Totally Balmy does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Totally Balmy reserves the right to make changes to the content on this site at any time and without notice.

10. Links

Please note that although this site may have some hyperlinks to other third party websites, these sites have not been prepared by Totally Balmy and are not under the control of Totally Balmy. The links are only provided as a convenience, and do not imply that Totally Balmy endorses, checks, or approves of the third party site. Totally Balmy is not responsible for the privacy principles or content of these third party sites. Totally Balmy is not responsible for the availability of any of these links.

Totally Balmy requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at info@totallybalmy.co.nz

All links and references to other websites, organisations or people not within Totally Balmy are provided for the user’s convenience only, and should not be taken as an endorsement of those web sites, or of the information contained in those web sites, nor of the organisations or people referred to. We do not implicitly or impliedly endorse any web site, organisation or people who have off-site links to this website.

11. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

12. Changes to this Agreement

Totally Balmy reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.